Shipping policy

At Generation NDY, we are committed to delivering your order as quickly and safely as possible. This Shipping Policy outlines how we process, pack, and deliver your orders.

Order Processing Times

All orders are processed within 2–4 business days.

Orders are not processed, shipped, or delivered on weekends or public holidays.

If we are experiencing a high volume of orders, processing times may be slightly delayed. We will notify you if there are any significant delays.

Shipping Rates & Delivery Estimates

We offer the following shipping options within Australia:

Standard Shipping: 3–7 business days | Flat rate $14.95
Express Shipping: 1–3 business days | Flat rate $25.00

Shipping costs will be calculated and displayed at checkout.

Free Shipping

We may offer free standard shipping promotions from time to time. Where applicable, free shipping will be automatically applied at checkout and will apply to eligible orders only.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information so you can monitor your delivery.

Shipping Carriers

We use trusted Australian delivery services such as Australia Post and other reputable carriers to ensure your order arrives safely and on time.

Incorrect Address Disclaimer

It is the responsibility of the customer to ensure that the shipping address provided is correct at checkout.

We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.

If you realise there is an error, please contact us immediately at:
connect@generation-ndy.com

Lost or Delayed Orders

If your order is significantly delayed or appears lost in transit, please contact us so we can assist in investigating with the carrier.

Please note that delivery delays caused by couriers or external factors are outside of our control.

Pre-Orders / Made-to-Order Items

If an item is a pre-order or made-to-order product, estimated dispatch times will be clearly stated on the product page.

International Shipping

At this stage, we primarily ship within Australia and New Zealand. If international shipping becomes available, this policy will be updated accordingly.